Rules and Regulations
 
 
As an approved vendor, we are mandated to follow the rules and regulations set forth by the Washington Department of Corrections.
 
All allowable items are included in the shopping pages based on the approval of the Washington Department of Corrections.  If you have any questions about ordering, please email us at WAcustomerservice@unionsupplydirect.com
 
 
Important Package Regulations:
 
 
Washington Fall Package Program
 
Ordering Period: Wednesday, August 19th through Thursday, September 24th
   
Weight Limit: 20 lbs. ship weight (320 oz.)
 
Package Limit: One (1) package per incarcerated individual allowed
 
Dollar Value Limit: No dollar limit
  
 
Per Washington Administrative Code (WAC) 137.25.030 the Department of Corrections prohibits “Giving, selling, borrowing, lending, or trading money or anything of value to, or accepting or purchasing money or anything of value from, another offender or that offender’s family”. Violation of WAC 137.25.030 may result in a serious infraction.
 
PROGRAM INFORMATION: The items in this catalog have been approved by the Washington Department of Corrections. Only one (1) order per incarcerated individual is allowed with a limit of 20 lbs. ship weight (320 oz.). Incarcerated individuals in segregation and IMU classification are not allowed orders. Package privileges are subject to change without notice.
 
FAMILY/FRIENDS ORDERING INSTRUCTIONS: Orders are accepted Wednesday, August 19th - Thursday, September 24th, via phone, web, fax or mail. Mail orders must be delivered to Union Supply Direct by Thursday, September 24th in order to be processed. Orders received after this date will not be processed.
   
PRODUCT: In an effort to fulfill all orders in the most efficient manner possible, if an item is out of stock, your order will be picked without it and the customer will be refunded.
 
CATALOG UPDATES: Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described in the catalog or website, your sole remedy is to immediately return the unused item for a refund of the purchase price in accordance with your facility’s rules and regulations.
 
RETURNS: Incarcerated Individuals will be given an opportunity to inventory the contents of the package in the presence of a staff member. The staff member will verify the discrepancy and report all discrepancies to Union Supply. Discrepancies must be reported at the time of package receipt. Only credits will be applied for any items found to be defective, damaged or missing. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.
 
PAYMENT METHOD: We accept Credit, Debit or Prepaid Cards, Facility Check, Cashier's Check, Personal Check (Full Name, Address & Phone # must be imprinted), Money Order (All payment methods must be domestic, issued in the U.S.) or Cash through ACE Cash Express. Please make payable to Union Supply Direct. There is no surcharge for using your credit card to make purchases with Union Supply Direct. Be sure to provide the card holder name, billing address, telephone number and CVV code that your credit card issuer bank has on file.
 
SHIPPING: FREE shipping on all orders.
 
CUSTOMER SERVICE: Washington State Correctional Industries and Washington correctional facilities will not handle any calls or questions regarding the package program. Please direct all calls regarding ordering to the Union Supply Direct Customer Service Department.
 
Mail: Union Supply Direct
Attn: Customer Service
Dept. 105, P.O. Box 9018
Rancho Dominguez, CA 90224-9018

 
 
Washington Property Package Program
 
Per Washington Administrative Code (WAC) 137.25.030 the Department of Corrections prohibits “Giving, selling, borrowing, lending, or trading money or anything of value to, or accepting or purchasing money or anything of value from, another offender or that offender’s family”. Violation of WAC 137.25.030 may result in a serious infraction.
 
PROGRAM INFORMATION: The items in this catalog have been approved by the Washington Department of Corrections. Only one (1) order per month per incarcerated individual is allowed with a limit of 15 lbs. ship weight (240 oz.). Incarcerated individuals in segregation and IMU classification are not allowed order. Package privileges are subject to change without notice.
 
INCARCERATED INDIVIDUALS: Please obtain an order form from your Unit Staff at your institution. Submit your completed form to the Counselor for processing. The Business Office will verify the payment amount and deduct from your trust account. They will then mail the order form and payment to Union Supply Direct for processing.
 
PRODUCT: In an effort to fulfill all orders in the most efficient manner possible, if an item is out of stock, your order will be picked without it and the customer will be refunded.
 
CATALOG UPDATES: Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described in the catalog or website, your sole remedy is to immediately return the unused item for a refund of the purchase price in accordance with your facility’s rules and regulations.
 
PAYMENT METHOD: We accept Credit, Debit or Prepaid Cards, Facility Check, Cashier’s Check, Personal Check (Full Name, Address & Phone # must be imprinted), Money Order (All payment methods must be domestic, issued in the U.S.) or Cash through ACE Cash Express. Please make payable to Union Supply Direct. There is no surcharge for using your credit card to make purchases with Union Supply Direct. Be sure to provide the card holder name, billing address, telephone number and CVV code that your credit card issuer bank has on file.
 
SALES TAX: Sales tax is included in the price of the item.
 
SHIPPING: FREE shipping on all orders.
 
***TRANSFER FEE: There is a $15.00 Transfer Fee added separately to the price of typewriters, radios and televisions. If an incarcerated individual is transferred to another facility before the package is received, the package will be forwarded to the new facility.
 
** HOBBY CRAFT PERMIT: Hobby Craft Permit is required for Hobby Craft purchases.
 
CLEAR TUNES TELEVISION WARRANTY: Union Supply Direct offers 180 day limited warranty service on all Clear Tunes televisions. SEE THE LIMITED WARRANTY ENCLOSED WITH YOUR TELEVISION FOR THE FULL TERMS OF YOUR WARRANTY. This warranty DOES NOT COVER cosmetic damage, antenna, AC cords, cabinets, stands head bands, ear-pads, or damage due to line power surges, connection to improper voltage supply or settings, misuse, mishandling, improper application, accident, acts of God, or attempted repair by an unauthorized service agent. To return a defective TV, within the 180 day warranty, please report the item to your property officer. The return package must include: (1) the defective television; (2) a copy of the original receipt, (3) all of the accessories that came with the product, and (4) your full name, inmate number, facility name and physical address (no PO Boxes are accepted).
 
RCA TELEVISION WARRANTY: Union Supply Direct offers 180 day warranty service on all RCA televisions. SEE THE LIMITED WARRANTY ENCLOSED WITH YOUR TELEVISION FOR THE FULL TERMS OF YOUR WARRANTY. This limited warranty DOES NOT APPLY to damage, including cosmetic damage, failure, loss or personal injury due to misuse, abuse, negligence, improper maintenance or storage, or to acts of nature or other causes beyond control. Causes beyond control include but not limited to lightning strike, power surges, power outages, and water damage. To return a defective TV, within the 180 day warranty, please report the item to your property officer. The return package must include: (1) the defective television; (2) a copy of the original receipt, (3) all of the accessories that came with the product, and (4) your full name, inmate number, facility name and physical address (no PO Boxes are accepted).
 
MANUFACTURER WARRANTY RETURNS: All items are covered by the manufacturer’s warranties as stated on or inside the products you have purchased. The defective product must be turned in to Property staff with proof of purchase and will be returned for replacement. RETURNS & REFUNDS: Used or abused items cannot be returned, exchanged or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify a facility staff inventorying your package immediately. Property items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.
 
CUSTOMER SERVICE: Washington State Correctional Industries and Washington correctional facilities WILL NOT handle any calls or questions regarding the package program. Please direct all calls regarding ordering to the Union Supply Direct Customer Service Department. Mail: Union Supply Direct Attn: Customer Service Dept. 105, P.O. Box 9018 Rancho Dominguez, CA 90224-9018 Toll Free Phone: 855-247-0566 Email: CustomerService@UnionSupplyDirect.com

 

 

 

Washington Faith Program

 

Per Washington Administrative Code (WAC) 137.25.030 the Department of Corrections prohibits “Giving, selling, borrowing, lending, or trading money or anything of value to, or accepting or purchasing money or anything of value from, another incarcerated individual or that incarcerated individual’s family”. Violation of WAC 137.25.030 may result in a serious infraction.
 
PROGRAM INFORMATION: The items in this catalog have been approved by the Washington Department of Corrections. Only one (1) order per month per incarcerated individual is allowed with a limit of 15 lbs. ship weight (240 oz.). Incarcerated individuals in segregation and IMU classification are not allowed order. Package privileges are subject to change without notice.
 
PRODUCT: In an effort to fulfill all orders in the most efficient manner possible, if an item is out of stock, your order will be picked without it and the customer will be refunded.
 
CATALOG UPDATES: Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described in the catalog or website, your sole remedy is to immediately return the unused item for a refund of the purchase price in accordance with your facility’s rules and regulations.
  
PAYMENT METHOD: We accept Credit, Debit or Prepaid Cards, Facility Check, Cashier's Check, Personal Check (Full Name, Address & Phone # must be imprinted), Money Order (All payment methods must be domestic, issued in the U.S.) or Cash through ACE Cash Express. Please make payable to Union Supply Direct. There is no surcharge for using your credit card to make purchases with Union Supply Direct. Be sure to provide the card holder name, billing address, telephone number and CVV code that your credit card issuer bank has on file.
  
SALES TAX: Sales tax is included in the price of the item.
 
SHIPPING: FREE shipping on all orders.
  
RETURNS: Used, abused or damaged items cannot be returned, exchanged or refunded. Please check all of your items upon receipt. If any items are found to be defective or damaged upon package delivery, please notify your Property Officer to arrange a return or exchange. For security purposes, we cannot accept any product that has left the facility. You must return these goods within 30 days. These goods will be repaired or replaced at no cost to you. All merchandise that was ordered in error, for any reason, can be returned for a refund. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.
  
CUSTOMER SERVICE: Washington State Correctional Industries and Washington correctional facilities WILL NOT handle any calls or questions regarding the package program. Please direct all calls regarding ordering to the Union Supply Direct Customer Service Department.
 
Mail: Union Supply Direct
Attn: Customer Service
Dept. 105, P.O. Box 9018
Rancho Dominguez, CA 90224-9018
Phone: (562)361-5722
Email: CustomerService@UnionSupplyDirect.com