Rules and Regulations
 
 
As an approved vendor, we are mandated to follow the rules and regulations set forth by the Washington Department of Corrections.
 
All allowable items are included in the shopping pages based on the approval of the Washington Department of Corrections.  If you have any questions about ordering, please email us at
WAcustomerservice@unionsupplydirect.com
 
 
Important Package Regulations:
 
 
Washington Fall Package Program
 
Ordering Period: August 10 - September 17
   
Weight Limit: 20 lbs. ship weight (320 oz.)
 
Package Limit: One (1) package per incarcerated individual allowed
 
Dollar Value Limit: No dollar limit
 
 
Products: The products on this website are items which have been approved by the Washington Department of Corrections.  The shopping pages are organized into categories and subcategories.  You can choose an item by searching the category or you can type in the item number in the search box and you will be taken to the item of your choice.  If an item does not appear, it is either restricted or no longer available.  If you are uncertain about the eligibility of an item, please contact us. 
 
Order Inquiries: To inquire about an order, contact us at Union Supply Direct, Attention: Customer Service, P.O. Box 9018, Rancho Dominguez, CA 90224 or call (562)361-5722 or send us an email at
WAcustomerservice@unionsupplydirect.com
 
Returns: Used, abused or damaged items cannot be returned, exchanged or refunded. Please check all of your items upon receipt. If any items are found to be defective or damaged upon package delivery, please notify your Property Officer to arrange a return or exchange. For security purposes, we cannot accept any product that has left the facility. You must return these goods within 30 days. These goods will be repaired or replaced at no cost to you. All merchandise that was ordered in error, for any reason, can be returned for a refund. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.
 
Payment Methods: Orders will be accepted when accompanied by cashier’s check, money order, or credit card (MasterCard, Visa or Discovery).  We accept Credit/Debit cards and prepaid cards with Visa/Mastercard logos.  Your credit card/debit card will be charged at the time the order is placed.  We accept major credit / debit cards and Prepaid Cards with Visa/MasterCard logos.  All payments must arrive to Union Supply by September 17.
 
Cash Payment Option with ACE Cash Express: Before selecting this payment, use the ACE Cash Express store locator to verify that there is a convenient location near you. To make a payment, please take print your order summary page and bring with you when you make your payment.  You will need to provide the Order Reference (Sales Order) Number, the Exact Dollar Amount Due, incarcerated individual's ID Number, and incarcerated individual's Last Name.  Your payment will not be accepted without all four of these items.  ACE Cash Express will provide you with a receipt for your transaction.  Please keep this receipt to assist us in accessing your records.   Allow 2 business days for your payment to be applied to the order.
 
Shipping: FREE shipping on all orders.
 
Returns: Incarcerated Individuals will be given an opportunity to inventory the contents of the package in the presence of a staff member. The staff member will verify the discrepancy and report all discrepancies to Union Supply. Discrepancies must be reported at the time of package receipt. Only credits will be applied for any items found to be defective, damaged or missing. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.
 
 
Washington Property Package Program
 

PROGRAM INFORMATION: The items in this catalog have been approved by the Washington Department of Corrections. Only one (1) order per month per incarcerated individual is allowed with a limit of 15 lbs. ship weight (240 oz.). Incarcerated individuals in segregation and IMU classification are not allowed order. Package privileges are subject to change without notice.

 

ORDERING PERIOD: Orders are accepted Thursday, March 1, 2018 - Tuesday, July 31st. They can be placed by the offender or family.

 

INCARCERATED INDIVIDUALS: Please obtain an order form from your Unit Staff at your institution. Submit your completed form to the Unit Staff for processing. The Business Office will verify the payment amount and deduct from your trust fund. They will then mail the order form and payment to Union Supply Direct for processing.

 

PRODUCT: In the event that an item on your order is out of stock, your order will be placed on backorder status until inventory is available to be filled in its entirety.

 

CATALOG UPDATES

Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described in the catalog or website, your sole remedy is to immediately return the unused item for a refund of the purchase price in accordance with your facility’s rules and regulations.

 

We accept Credit, Debit or Prepaid Cards, Facility Check, Cashier's Check, Personal Check (Full Name, Address & Phone # must be imprinted), Money Order (All payment methods must be domestic, issued in the U.S.) or Cash through ACE Cash Express. Please make payable to Union Supply Direct. There is no surcharge for using your credit card to make purchases with Union Supply Direct. Be sure to provide the card holder name, billing address, telephone number and CVV code that your credit card issuer bank has on file.

 

SHIPPING: FREE shipping on all orders.

 

RETURNS: Used, abused or damaged items cannot be returned, exchanged or refunded. Please check all of your items upon receipt. If any items are found to be defective or damaged upon package delivery, please notify your Property Officer to arrange a return or exchange. For security purposes, we cannot accept any product that has left the facility. You must return these goods within 30 days. These goods will be repaired or replaced at no cost to you. All merchandise that was ordered in error, for any reason, can be returned for a refund. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.

 

CUSTOMER SERVICE: Washington State Correctional Industries and Washington correctional facilities will not handle any calls or questions regarding the package program. Please direct all calls regarding ordering to the Union Supply Direct Customer Service Department.

Mail: Union Supply Direct
Attn: Customer Service
Dept. 105, P.O. Box 9018
Rancho Dominguez, CA 90224-9018

 Phone: (562)361-5722
Email: CustomerService@UnionSupplyDirect.com

 

 

 

Washington Faith Program

 

Per Washington Administrative Code (WAC) 137.25.030 the Department of Corrections prohibits “Giving, selling, borrowing, lending, or trading money or anything of value to, or accepting or purchasing money or anything of value from, another incarcerated individual or that incarcerated individual’s family”. Violation of WAC 137.25.030 may result in a serious infraction.

 
PROGRAM INFORMATION: The items in this catalog have been approved by the Washington Department of Corrections. Only one (1) order per month per incarcerated individual is allowed with a limit of 15 lbs. ship weight (240 oz.). Incarcerated individuals in segregation and IMU classification are not allowed order. Package privileges are subject to change without notice.

 
ORDERING PERIOD: Orders are accepted Thursday, March 1, 2018 - Tuesday, July 31st. They can be placed by the incarcerated individual or family.

 
INCARCERATED INDVIDUALS: Please obtain an order form from your Unit Staff at your institution. Submit your completed form to the Unit Staff for processing. The Business Office will verify the payment amount and deduct from your trust fund. They will then mail the order form and payment to Union Supply Direct for processing.

 
PRODUCT: In the event that an item on your order is out of stock, your order will be placed on backorder status until inventory is available to be filled in its entirety.

 
CATALOG UPDATES: Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described in the catalog or website, your sole remedy is to immediately return the unused item for a refund of the purchase price in accordance with your facility’s rules and regulations.

 
PAYMENT METHOD: We accept Credit, Debit or Prepaid Cards, Facility Check, Cashier's Check, Personal Check (Full Name, Address & Phone # must be imprinted), Money Order (All payment methods must be domestic, issued in the U.S.) or Cash through ACE Cash Express. Please make payable to Union Supply Direct. There is no surcharge for using your credit card to make purchases with Union Supply Direct. Be sure to provide the card holder name, billing address, telephone number and CVV code that your credit card issuer bank has on file.

 
SALES TAX: Sales tax is included in the price of the item.

 
SHIPPING: FREE shipping on all orders.

 
RETURNS: Used, abused or damaged items cannot be returned, exchanged or refunded. Please check all of your items upon receipt. If any items are found to be defective or damaged upon package delivery, please notify your Property Officer to arrange a return or exchange. For security purposes, we cannot accept any product that has left the facility. You must return these goods within 30 days. These goods will be repaired or replaced at no cost to you. All merchandise that was ordered in error, for any reason, can be returned for a refund. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.

 
CUSTOMER SERVICE: Washington State Correctional Industries and Washington correctional facilities WILL NOT handle any calls or questions regarding the package program. Please direct all calls regarding ordering to the Union Supply Direct Customer Service Department.
Mail: Union Supply Direct
Attn: Customer Service
Dept. 105, P.O. Box 9018
Rancho Dominguez, CA 90224-9018
Phone: (562)361-5722

Email: CustomerService@UnionSupplyDirect.com